Return Policy
UGETMORE SOLUTIONS ensures customer satisfaction for orders (minimum R500), per the Consumer Protection Act, 2008.
- No Returns on Branded Merchandise: Customized items (e.g., clothing, promotional items) are non-returnable unless faulty or incorrect.
- Eligible Returns:
- Faulty or incorrect items must be reported within 7 days of delivery via sales@ugetmoresolutions.com, with order number, proof of purchase, and photos.
- Approved returns must be unused, in original packaging, and returned within 7 days of authorisation to 377 Rivonia Boulevard, Rivonia, Johannesburg, 2128.
- Handling Fee: A 15% restocking fee applies to approved non-faulty returns (excluding branded merchandise), deducted from the refund to cover inspection, repackaging, and restocking costs.
- Non-Returnable Items: Groceries, consumables, special-order furniture, and items damaged by misuse or reported after 7 days.
- Shipping Costs: Customers cover return shipping unless faulty or incorrect, per CPA.
- Resolution: Approved returns may result in repair, replacement, or refund, per Refund Policy.