Quotation & Customer Service Policies
QUOTATION POLICY
UGETMORE SOLUTIONS provides transparent quotations (minimum order R500).
- Validity: Quotations are valid for 30 days unless stated otherwise. Prices may change due to stock or cost fluctuations.
- Acceptance: Accepting a quotation creates a binding order, subject to Payment Terms.
- Process: Request quotes via www.ugetmoresolutions.com or sales@ugetmoresolutions.com. Quotes are prepared in Xero within 1–2 working days.
- Custom Orders: Branded merchandise or bulk orders may have extended lead times and are non-returnable unless faulty.
- Errors: Pricing or stock errors are corrected before confirmation, with notification within 3 working days.
CUSTOMER SERVICE POLICY
UGETMORE SOLUTIONS is dedicated to exceptional customer service.
- Support Channels: Contact via WhatsApp, Meta Business Suite, sales@ugetmoresolutions.com or 011-749-3322.
- Response Time: Email/phone within 24 hours.
- Feedback: Share via sales@ugetmoresolutions.com to target 90%+ satisfaction.
- Complaints: Report issues within 7 days for resolution. Escalate to the National Consumer Commission if unresolved, per CPA.
- Community Engagement: We support initiatives in the communities we serve, including local schools and small businesses.