Refund Policy
UGETMORE SOLUTIONS processes refunds for approved returns, per the Consumer Protection Act, 2008.
- Eligibility: Refunds for faulty or incorrect non-branded items approved under the Return Policy. Branded merchandise is non-refundable unless faulty or incorrect.
- Non-Refundable Items: Groceries, consumables, special-order furniture, and branded merchandise (unless faulty/incorrect).
- Process:
- Submit a return request within 7 days via admin@ugetmoresolutions.com, with order details and proof of fault.
- Return approved items within 7 days.
- Refunds are processed within 7 working days after inspection, via Payfast (for online payments), EFT, or store credit (customer's choice).
- Deductions: A 15% handling fee applies to non-faulty returns. Shipping costs are non-refundable unless faulty/incorrect.
- Business Accounts: Refunds are credited to the account balance or refunded via EFT.
- CPA Compliance: Per Section 56, faulty items within 6 months may be repaired, replaced, or refunded at our discretion.
- Disputes: Contact legal@ugetmoresolutions.com; escalate to the National Consumer Commission if unresolved.